Welcome to Korum Fishing’s FAQ section! As passionate anglers ourselves, we’ve compiled answers to the most common questions about our premium fishing gear, global delivery, and customer service. Cast with confidence knowing we’ve got you covered.
Product Questions
Q: What types of fishing equipment does Korum specialize in?
A: We specialize in carpfishing and coarse fishing equipment, including bite alarms, feeders, bivouacs, fishing bags, and specialized accessories for reels and lures. Our products are field-tested for performance in real angling conditions.
Q: How do I choose the right accessories for my fishing style?
A: Our website is organized by fishing categories (Carpfishing, Coarse Fishing, etc.) and equipment types. For personalized recommendations, email our angler-staffed team at [email protected] with details about your fishing environment and target species.
Q: Are your products suitable for beginner anglers?
A: Absolutely! We offer complete system solutions for all skill levels. Beginners might want to start with our coarse fishing kits or carpfishing essentials bundles that include all necessary components.
Ordering & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through our encrypted checkout system.
Q: How can I track my order?
A: All orders include tracking:
- Express Shipping: Detailed tracking via DHL/FedEx with delivery updates
- Economy Shipping: Basic tracking through EMS
Q: Can I modify or cancel my order after placement?
A: Orders are processed quickly (within 1-2 business days). For modification requests, please email [email protected] immediately with your order number. We’ll attempt to accommodate changes if your order hasn’t entered the shipping process.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two reliable services:
Standard Express Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Recommended for urgent needs like bite alarms or specialist gear
Free Economy Shipping (orders over $50)
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Ideal for larger orders like multiple accessories or bivouacs
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Recommended for urgent needs like bite alarms or specialist gear
Free Economy Shipping (orders over $50)
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Ideal for larger orders like multiple accessories or bivouacs
Q: Do you ship worldwide?
A: Yes! We ship globally except to some Asian and remote regions. All shipments include customs-friendly documentation to help prevent delays. Our experience with international fishing equipment shipments ensures proper handling of fragile items like bite indication systems.
Q: Why does delivery take longer during certain seasons?
A: During peak fishing seasons, while we extend warehouse hours to maintain quick processing, carrier networks may experience delays. We recommend ordering well before your fishing trips, especially for time-sensitive carpfishing tournaments or seasonal coarse fishing.
Returns & Warranty
Q: What is your return policy?
A: We stand behind our products with a 15-day return window from delivery date. This applies to all items from bait preparation tools to fishing bags. Items must be in original condition with all packaging. Pro Tip: Keep original packaging until you’ve field-tested your gear!
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. Our angler-staffed team will guide you through the simple process. Returns must be shipped back within 7 days of authorization.
Q: What if my fishing equipment arrives damaged?
A: We take special care with protective packaging for fragile items like feeders and bite indication systems. If damage occurs, contact us immediately with photos at [email protected] for expedited resolution.
Technical Support
Q: How do I set up my new bite alarm system?
A: Many of our specialist carpfishing products include setup guides. For personalized assistance, email our team with your model number. We can provide configuration tips based on water conditions and target species.
Q: Where can I find replacement parts for Korum accessories?
A: Most accessories for reels and lures have replacement parts available. Search our “Accessories” section or contact us with your specific needs. We’re committed to keeping your fishing gear in peak condition.
Still have questions? Our angler-support team fishes with the same gear we sell and understands your needs. Contact us at [email protected] or call +1 (520) 555-0187 (Mon-Fri, 8AM-5PM MST). From bait preparation to bivouac setup, we’re here to help you make the perfect catch!
Korum Fishing – Engineering Confidence in Every Cast