Shipping Policy

At Korum Fishing, we’re as passionate about delivering exceptional service as we are about crafting premium fishing gear. Whether you’re stocking up on carpfishing accessories or upgrading your bite indication systems, we want your experience to be as smooth as casting a perfect line.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas may experience longer delivery times.

International Shipping

We ship worldwide (excluding some Asian regions and remote areas). International customers are responsible for any customs duties or import taxes that may apply.

Hassle-Free Returns

While we’re confident you’ll love our premium fishing gear—from our precision bite alarms to our durable fishing bags—we understand that sometimes returns are necessary. Our process is as straightforward as our coarse fishing essentials.

30-Day Satisfaction Guarantee

You may return most unused items within 15 days of delivery for a full refund or exchange. Some exceptions apply (see below).

Step-by-Step Return Process

1. Initiate Your Return (within 15 days of delivery):
   • Email [email protected] with your order number and return request
   • Use our ready-made template below for faster processing
2. Wait for Authorization:
   • Our team will respond within 2 business days with return instructions
   • Returns without authorization may be delayed
3. Package Your Items:
   • Include all original packaging and accessories
   • Items must be unused and in resalable condition
4. Ship Your Return:
   • Use a trackable shipping service (we recommend DHL or FedEx)
   • Ship to: Korum Returns, 1553 Elk Rd Little, Tucson, US 85705
5. Receive Your Refund:
   • Processing begins immediately upon receipt
   • See refund timelines below

Refund Information

Like the reliable performance of our fishing line, we process refunds promptly:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• Restocking Fee: None – we believe in keeping things simple like our coarse fishing essentials

Exchange Policy

Prefer a different carpfishing accessory or need another size of our fishing bags?

• Exchanges follow the same process as returns
• We’ll cover standard shipping for the replacement item
• Price differences will be charged/refunded as needed

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Bait Preparation items that have been opened or used
• Personalized Fishing Accessories made to your specifications
• Clearance Items marked as final sale

International Returns

For our global anglers:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Allow extra time for international shipping processing

Need Help With Your Return?

Our customer service team is as responsive as our bite alarms:

• Email: [email protected]
• Phone: +1 (520) 555-0187 (Mon-Fri, 8AM-5PM MST)

Note: This policy applies only to purchases made directly through korumusfishing.com. For retailer purchases, please contact the store directly.

At Korum Fishing, we’re committed to your complete satisfaction—whether you’re outfitting your bivouac or selecting the perfect accessories for your reels. Happy fishing!